Flights booked on www.journefy.com can be cancelled online. Login to your account and click My booking, select the booking you want to cancel. For online cancellation, Journefy Travels will charge Rs. 200 per person per sector for domestic flight and Rs. 400 per person per sector for International flights over and above applicable airline’s own cancellation charges.
To modify/cancel your ticket offline, call Journefy Travels Customer Care on 8160857229. For all offline cancellation/modification of domestic flights a standard charge of Rs. 200 per person per sector for domestic flight and Rs. 300 per person per sector for international flights, over and above the airline's own cancellation/modification charge will apply.
For rescheduling of domestic flights, Journefy Travels will charge Rs. 200 per person per sector and for international airlines Rs. 300 per person per sector as standard rescheduling charges over and above airlines charges.
Please refer to airline specific amendment and cancellation policy while using our Services. In some cases you may be required to directly contact the office of the airline to get your reservation cancelled.
For every no-show or unutilized bookings, please make refund request, as per the defined policies, within 90 days from the travel date in case of air tickets and/or the date of check-in for hotel bookings. For request placed after 90 days from the from the travel date/check in, no refund would be payable and all unclaimed amounts for such bookings shall accordingly be deemed to have been forfeited.
On receiving your refund request, Journefy Travels will validate the refund amount with the airline/hotel and then process the refund to your account within 15-20 working days. All refunds shall be processed subject to processing of refunds by the respective airline/service provider. Convenience fee charged at the time of booking will not be refunded.