Journefy Travels understands the importance of client’s privacy and is always committed to your privacy and security. We have robust technology and secure process designed to secure your personal and financial information. We understand that when you shae your private and financial information with us, it’s our responsibility to keep all the information secure and private and we are always committed to maintain all the personal and financial information secure and protected.
We understand that you care for your privacy and expect that your experience when dealing with us must be as secure and safe as possible. This policy describes who Journefy Travels is and how it manages all your personal information.
The type of personal information we collect and hold
Generally Journefy Travels does not collect sensitive information such as race, political beliefs, religion or health. However depending on the products and service you ask us to provide, we may required to collect some sensitive information when we are providing you with specialized services (such as access requirements for a disability).
We will collect some generalized personal information which is necessary for us to provide you with our services. The type of personal information usually vary and depends on the type of product or service you choose. In case of unable to collect personal information about you we may not be able to provide you with the products, services or assistance you require. The collection, use or disclosure of your personal information is needed to serve you with the required products or services.
Personal information is information provided by user to us for Registration, booking, buying any of our products or services, subscription to our blog or newsletter, to register complain, while refund etc. These information includes, but are not limited to, information such as name, gender, marital status, date of birth, age, contact number, email address, mailing address, frequent flyer number, information about your purpose of buying our product or service etc. Depending on the product or service you choose, you may also be asked for information such as Travel insurance, Passport number, passport validity passport issuing and expiry date, passport issue place etc.
Journefy Travels does not sell or trade any of the information collected from Client’s.
Why we need your personal information
We need your personal information:
To identify you every time you visit our website and provide you information about your past transaction history and administer and manage your account
Notify you about special offers, promotional offers, new product/services etc
To understand your need and behavior so as suggest/offer you the best possible product/service as per your need.
Information requested by our service provider to proceed and confirm the bookings
To comply with legal obligations
How we use your personal information:
While Registration for our database, confirm your booking or reservation with respective service providers; to send you verification message/email or transaction related messages/email such as booking confirmation, booked product/service details, addresses, date and time of travel/stay, airline/hotel/bus details, any changes or updating in service booked by you, request you to review our product or service, give suggestions for improvement, give testimonials, and to be contacted by our customer service representatives if required.
Opt out from our marketing list and promotional email
Journefy Travels will send some e-mail updates regarding any special offers, promotional offers, new product/service, special fares, airline/hotels/any other service providers offer and other updated. If you feel these mails are irrelevant to you and do not want to receive email or offers from Journefy Travels you can click on ‘un-subscribing” link or follow the instruction mentioned in the respective email and your name will be removed from the mailing list.
Discloser of Personal Information:
To fulfill your product/service requirement, post booking we may have to share your information with the our suppliers and service providers like airlines, hotels, bus service providers, cab rental, railways, cruise, insurance, embassy, passport office, payment gateway, information technology service provider or any other suppliers involved in fulfilling your booking. We shall also have to disclose your personal information if required by government or any government agency, required by any law and enforcement authority for investigation, by court order or in reference to any legal process; for compliance and audit etc.
Cookies & Session Data:
Journefy Travels will continuously endeavor to enhance its security procedures and ensures that its security procedures are compliant with current applicable regulations and updated with current technology.